FAQ's
  • Placing an order:  How quickly will I receive my purchase?  We process our orders Monday - Thursday. All orders processed Thurs - Sun will be sent the following Monday.

 

  • Return Policy: SWAK X USA will accept returns up to 60 days for store credit.  If any product is damaged or defective due to error on the part of the manufacturer (SWAK X), you may exchange it for another one of equal value.  This does not include general wear and tear by the customer. For more detailed information please see our TERMS OF USE

 

  • Do you do custom orders? Yes! We do a handful of corporate events in South Africa where we have created charms specific to the company's event or logo. How long will this take? 8 -12 weeks.

 

  • Do you wholesale? Yes, Vendors please send us a message on our 'contact us' page and we will more than happy to help set up your order.